Welcome to rothysy.shop.

These Terms of Service (“Terms”) govern your access to and use of rothysy.shop, including its webpages, product listings, customer accounts, checkout facilities, content, communications, and related services, collectively referred to as the “Services”.

Throughout these Terms:

• “rothysy.shop”, “we”, “us”, and “our” refer to the operator of rothysy.shop.

• “You” and “your” refer to any visitor, customer, account holder, or person using the Services.

• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession.

• “Product” and “goods” refer to items offered for sale through rothysy.shop.

By accessing the website, creating an account, submitting information, placing an order, or otherwise using the Services, you agree to these Terms and the policies incorporated into them.

These Terms should be read together with our:

• Privacy Policy

• Return and Refund Policy

• Shipping Policy

• Legal Notice

• Cookie settings

• Product-specific information

• Promotional conditions displayed before purchase

If you do not agree to these Terms, you should not use the Services.

1. Website and Contact Information

Website: rothysy.shop
Customer-Service and Legal Email: info@rothysy.shop

Questions, complaints, cancellation notices, return requests, privacy enquiries, intellectual-property notices, or other legal communications may be submitted using the email address above.

Customer enquiries are generally answered within 1–2 business days.

Business days are Monday through Friday, excluding UK bank holidays.

2. Eligibility

By using the Services, you confirm that:

• You have reached the age required to enter into a binding contract in your place of residence; or

• You are using the Services with the permission and supervision of a parent or legal guardian; and

• You have legal authority to use the payment method and information submitted through the website.

You must not place an order using another person’s identity, payment method, account, address, or personal information without lawful authority.

3. Independent Online Store

rothysy.shop operates as an independently managed online retail store.

Unless an official relationship is expressly stated and supported by valid authorisation, rothysy.shop is not represented as:

• The official website of another company or brand

• A trademark owner

• A manufacturer

• An authorised distributor

• An authorised reseller

• A franchise

• A sponsored or endorsed retailer

• An agent, affiliate, licensee, or partner of another business

The appearance of a third-party product name, trademark, logo, photograph, slogan, or other brand identifier does not by itself establish ownership, authorisation, sponsorship, endorsement, partnership, manufacturer status, reseller status, or official affiliation.

4. Scope of the Services

rothysy.shop may provide:

• Product descriptions and images

• Product measurements and specifications

• Sizing and fit information

• Online ordering and checkout

• Customer accounts

• Payment processing

• Shipping and tracking information

• Cancellation, return, exchange, and refund procedures

• Customer support

• Store policies and legal information

We may add, modify, suspend, or remove website features when reasonably necessary, subject to existing contractual obligations and applicable law.

5. Shopify Platform

rothysy.shop uses Shopify’s ecommerce platform.

Shopify may provide technology supporting:

• Website hosting

• Checkout

• Payment processing

• Customer accounts

• Order management

• Fraud prevention

• Store security

• Analytics

• Other ecommerce functions

Shopify is not the seller of products offered through rothysy.shop.

Purchases made through the website are transactions between the customer and the operator of rothysy.shop, subject to these Terms, our published policies, and applicable law.

6. Products

rothysy.shop may offer products including:

• Footwear

• Apparel

• Bags

• Fashion accessories

• Lifestyle products

• Seasonal products

• Other goods displayed through the website

Product categories, designs, materials, specifications, packaging, and availability may change.

Displaying a product does not guarantee that it will remain available.

7. Product Availability

All products are subject to availability.

Where permitted by law, we may:

• Add, modify, or discontinue products

• Change product specifications or packaging

• Limit purchase quantities

• Restrict sales to certain destinations

• Correct inventory information

• Remove products from the website

• Refuse suspicious or unauthorised orders

• Cancel unavailable products

If a paid product is cancelled because it is unavailable, the applicable amount will generally be refunded to the original payment method without undue delay.

8. Product Information

We make reasonable efforts to provide clear and accurate information concerning:

• Product features

• Materials

• Colours

• Measurements

• Sizing and fit

• Included components

• Intended use

• Care instructions

• Availability

• Other relevant specifications

Customers are responsible for reviewing all available product information before placing an order.

Questions may be submitted to info@rothysy.shop before purchase.

9. Product Images and Variations

We make reasonable efforts to display product colours, materials, textures, finishes, proportions, and appearance accurately.

Actual products may vary slightly because of:

• Screen and device settings

• Screen brightness

• Lighting

• Photography

• Image compression

• Material characteristics

• Manufacturing tolerances

• Product updates

• Normal differences between production batches

Minor variations that do not materially affect a product’s intended use are not necessarily defects.

10. Measurements, Sizing, and Fit

Product measurements and sizing information may be approximate unless expressly described as exact.

Differences may result from:

• Manual measurement

• Manufacturing tolerances

• Product construction

• Material flexibility

• Product design

• Production updates

Size charts and fit information are provided as general guidance and do not guarantee a particular fit.

Customers should review all relevant measurements and sizing information before ordering.

11. Footwear

Footwear should be inspected and tried on indoors on a clean, dry surface.

Before outdoor use, customers should confirm that:

• The correct product was delivered

• The size and colour are correct

• Both shoes form the correct pair

• The product is free from visible damage

• All expected components are present

• The fit is acceptable

Outdoor wear, sole wear, dirt, grass, moisture, alteration, or extended use may affect eligibility under our additional commercial return policy.

This does not restrict remedies for faulty, misdescribed, or incorrectly supplied goods.

12. Apparel, Bags, and Accessories

Customers should review all available:

• Measurements

• Size information

• Materials

• Product features

• Care instructions

• Usage guidance

• Included components

Fit and appearance may vary according to individual measurements, material characteristics, product construction, and personal preferences.

Products should be inspected before removing essential tags, washing, altering, or using them outdoors.

13. Product Suitability

You are responsible for determining whether a product is suitable for your intended purpose, measurements, circumstances, environment, and personal requirements.

Where professional fitting, installation, maintenance, or specialist advice is reasonably required, you are responsible for obtaining suitable assistance.

14. Product Use and Safety

You must read and follow available:

• Product instructions

• Labels

• Warnings

• Care information

• Installation guidance

• Safety information

Products must not be used:

• For unlawful purposes

• Contrary to their intended use

• Contrary to available instructions or warnings

• After discovering damage that may make continued use unsafe

• In a manner likely to cause avoidable injury or property damage

Nothing in this section excludes or restricts liability that cannot legally be excluded.

15. Prices

Product prices are displayed in the currency shown on the website or during checkout.

The total amount payable will be displayed before the order is submitted.

Prices may change before an order is accepted.

Price changes do not ordinarily affect an order already accepted, except where the displayed price resulted from an obvious and material error.

16. Taxes and Additional Charges

Applicable taxes and mandatory charges collected through the website will be displayed during checkout where required.

For products transported across international borders, properly disclosed charges may include:

• Import VAT

• Customs duties

• Brokerage fees

• Clearance charges

• Local handling fees

• Other government-imposed charges

Banks and payment providers may separately impose currency-conversion fees, foreign-transaction fees, or temporary authorisation holds.

17. Pricing and Information Errors

The website may occasionally contain errors concerning:

• Product descriptions

• Prices

• Discounts

• Measurements

• Availability

• Delivery information

• Promotional conditions

Where permitted by law, we may correct an error before accepting an order.

If a submitted order is affected by a material error, we may contact you and offer the choice of:

• Confirming the order using the corrected information; or

• Cancelling the affected product or order for a refund.

We will not substitute a materially different product without your agreement.

18. Promotions and Discount Codes

Promotions may be subject to:

• Start and expiry dates

• Product exclusions

• Minimum purchase requirements

• Quantity limits

• Geographic restrictions

• Account restrictions

• Single-use conditions

Unless expressly stated otherwise:

• Promotional codes cannot be combined

• Discounts have no separate cash value

• Discounts cannot be applied retrospectively

• Only one promotional code may be used per order

• Product exclusions may apply

We may correct or withdraw a promotion prospectively where reasonably necessary because of an error, fraud, abuse, legal requirements, or circumstances outside our reasonable control.

19. Payment

Payment must be made using an accepted method displayed during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method

• The billing information is accurate

• The transaction is lawful

• The payment method has sufficient funds or credit

• The applicable provider may charge the displayed order total

Payments are processed through Shopify and authorised third-party payment providers.

rothysy.shop does not generally receive or store complete payment-card numbers or card security codes.

20. Payment Authorisation

Submitting an order may result in a temporary payment authorisation or pending transaction.

A pending authorisation is not necessarily a completed charge.

The time required to complete or release an authorisation is controlled by the applicable bank or payment provider.

If payment is declined, reversed, disputed, or not successfully completed, the order may be delayed, restricted, or cancelled.

21. Placing an Order

Before submitting an order, you should review:

• The products selected

• Quantities

• Sizes and colours

• Prices

• Discounts

• Billing information

• Delivery information

• Delivery terms

• The total amount payable

You will be given an opportunity to correct information before submitting the order.

Submitting the final order confirms that the order creates an obligation to pay.

22. Order Confirmation and Contract Formation

After an order is submitted, we will generally send an electronic order confirmation.

An automated order confirmation acknowledges receipt of the order. It does not necessarily mean that the order has been accepted or dispatched.

A contract is generally formed when we:

• Expressly accept the order;

• Begin fulfilment; or

• Send a dispatch confirmation,

whichever occurs first.

You should retain the order confirmation and applicable policies for future reference.

23. Refusal or Cancellation of Orders

We may refuse, hold, limit, or cancel an order where reasonably necessary because of:

• Product unavailability

• A material pricing or information error

• Failed or reversed payment

• Suspected fraud

• Unauthorised payment activity

• Incomplete or inaccurate information

• Security concerns

• Shipping restrictions

• Suspected unauthorised resale

• A material violation of these Terms

• Legal or regulatory requirements

If we cancel a paid order, the applicable amount will generally be refunded without undue delay.

We will not exercise this right arbitrarily or unfairly.

24. Purchase Limits and Resale

We may apply reasonable purchase limits per:

• Customer

• Household

• Account

• Payment method

• Billing address

• Delivery address

• Order

Orders reasonably believed to have been submitted by fraudulent accounts, automated purchasing systems, or unauthorised commercial resellers may be restricted or cancelled.

You must not use multiple identities, accounts, addresses, or payment methods to bypass disclosed limits.

25. Customer Information

You must provide accurate, complete, and current:

• Contact information

• Billing information

• Delivery information

• Payment information

• Account information

You are responsible for updating relevant information when it changes.

We are not responsible for avoidable delays or additional costs resulting from inaccurate or incomplete information supplied by you, except where applicable law provides otherwise.

26. Customer Accounts

If you create an account, you are responsible for:

• Protecting your login credentials

• Restricting access to your devices

• Maintaining accurate account information

• Notifying us of suspected unauthorised access

• Activity conducted through your account

You must not sell, transfer, or permit unauthorised use of an account.

We may temporarily restrict an account where reasonably necessary to address fraud, security risks, unlawful activity, or a material breach of these Terms.

27. Order Changes and Cancellations Before Dispatch

To request a change or cancellation, contact:

Email: info@rothysy.shop

Requests should be submitted as soon as possible.

We will make reasonable efforts to accommodate the request, but a change may not be operationally possible after an order enters:

• Verification

• Processing

• Product preparation

• Customisation

• Fulfilment

• Packaging

• Dispatch

An inability to stop dispatch does not remove a statutory cancellation right that otherwise applies.

28. Free Standard Shipping

rothysy.shop provides free standard shipping on all orders, with no minimum purchase requirement.

The estimated total delivery timeframe is:

15–20 business days from successful order placement.

This estimate includes order processing and shipping transit.

Complete delivery terms are set out in our Shipping Policy.

29. Delivery

Delivery estimates may be affected by:

• Product availability

• Carrier operations

• Customs procedures

• Public holidays

• Severe weather

• Transportation interruptions

• Incorrect or incomplete addresses

• Failed delivery attempts

• Events outside our reasonable control

Where no different period has been agreed, goods will be delivered within the period required by applicable law.

Customers who require delivery by a particular date should contact us before ordering. A date is not guaranteed unless expressly confirmed in writing.

30. Multiple Shipments

An order may be divided into multiple parcels.

Separate parcels may:

• Have different tracking numbers

• Be dispatched on different dates

• Use different carriers

• Arrive at different times

Receiving only part of an order does not necessarily mean that another product is missing.

31. Risk and Ownership

For consumer orders, risk generally remains with the seller until the goods enter the physical possession of:

• The customer; or

• A person identified by the customer to receive them.

Different rules may apply where the customer independently appoints a carrier not offered by us.

Ownership of products passes only after full payment has been received, without affecting statutory rules concerning delivery risk.

32. Statutory Right to Cancel

A UK consumer may cancel most online purchases without giving a reason within 14 calendar days after the day the goods are received.

Where an order is delivered in multiple parcels or instalments, the cancellation period generally begins after the final parcel or instalment is received.

To cancel, send a clear statement to:

Email: info@rothysy.shop

The notice should identify:

• Your full name

• Your order number

• The relevant product or order

• Your decision to cancel

A particular cancellation form is not required.

33. Returning Goods After Cancellation

After providing a valid statutory cancellation notice, you must generally return the goods within 14 calendar days.

We will provide the authorised return destination and relevant instructions.

Goods must be returned securely and with reasonable care.

You are generally responsible for the direct cost of a change-of-mind return where that responsibility was properly disclosed before purchase.

34. Exceptions to Cancellation Rights

The statutory change-of-mind cancellation right may not apply to:

• Personalised or customised goods

• Goods made to your specifications

• Goods liable to deteriorate or expire rapidly

• Sealed hygiene-sensitive goods after the seal has been broken

• Sealed software or media after opening

• Digital content supplied following the legally required consent and acknowledgement

• Goods inseparably mixed with other items after delivery

• Other products excluded by applicable law

These exceptions do not remove remedies for faulty, damaged, misdescribed, or incorrectly supplied goods.

35. Statutory Cancellation Refunds

Where a valid statutory cancellation applies, the refund will generally include:

• The amount paid for the cancelled goods

• The cost of the least expensive standard delivery method offered for the order

Because rothysy.shop provides free standard shipping, no separate standard outbound delivery charge will ordinarily have been paid.

An additional amount paid for premium or expedited delivery is not ordinarily refundable beyond the cost of standard delivery.

We may withhold the refund until:

• The returned goods are received; or

• You provide evidence that the goods were sent back,

whichever occurs first.

The refund will generally be issued within the period required by applicable law and through the original payment method.

36. Additional 30-Day Commercial Return Policy

In addition to statutory cancellation rights, rothysy.shop offers a commercial return period for eligible products.

Eligible return requests must generally be submitted within:

30 calendar days after delivery.

Commercial returns are governed by our Return and Refund Policy, including requirements relating to:

• Product condition

• Packaging

• Tags and accessories

• Footwear inspection

• Apparel inspection

• Return authorisation

• Return shipping

• Refund processing

• Exchanges

• Excluded products

The commercial return policy does not restrict statutory rights.

37. Faulty, Misdescribed, or Unsatisfactory Goods

Products supplied through rothysy.shop must comply with applicable consumer law.

Consumers may have legal remedies where goods are:

• Faulty

• Not of satisfactory quality

• Not fit for their intended or stated purpose

• Not as described

• Incorrectly supplied

• Improperly installed where installation formed part of the contract

Depending on the circumstances and timing, remedies may include:

• Rejection and refund

• Repair

• Replacement

• Price reduction

• A final right to reject

Nothing in these Terms restricts these mandatory rights.

38. Damaged, Incomplete, or Incorrect Products

Please inspect products promptly after delivery.

If a product arrives damaged, faulty, incomplete, or different from the product ordered, contact:

Email: info@rothysy.shop

Please provide, where reasonably available:

• Your full name

• Your order number

• A description of the issue

• Photographs of the product

• Photographs of the affected area

• Photographs of the packaging

• Photographs of the shipping label

• Relevant size markings or product identifiers

Evidence requests will be reasonable and will not be used to improperly deny a valid statutory right.

39. Exchanges

Eligible products may be exchanged subject to:

• Product availability

• Return eligibility

• Product condition

• Price differences

• Our Return and Refund Policy

An exchange is not guaranteed until the returned product has been received and reviewed.

Where replacement is required because goods are faulty or incorrectly supplied, no additional standard delivery charge will be imposed where prohibited by law.

40. Personalised and Hygiene-Sensitive Products

Personalised, customised, engraved, embroidered, or made-to-order products may be excluded from change-of-mind cancellation and commercial returns.

Sealed hygiene-sensitive goods may become non-returnable after the seal has been broken where applicable law permits.

These restrictions do not remove remedies for products that are faulty, damaged, misdescribed, or incorrectly supplied.

41. Sale and Final-Sale Products

Sale and discounted products retain the same statutory rights as full-price products.

Products clearly identified as “Final Sale” before purchase may be excluded from our additional commercial change-of-mind policy where legally permitted.

A final-sale designation does not remove:

• Statutory cancellation rights where no legal exception applies

• Rights concerning faulty goods

• Rights concerning misdescribed goods

• Other mandatory remedies

A discount alone does not automatically make a product final sale.

42. Gift Cards

Gift cards are generally non-returnable and cannot be exchanged for cash except where required by law.

Where an eligible purchase paid with a gift card is refunded, the applicable amount may be returned to the original gift card or another method permitted by the payment system and applicable law.

43. Reviews and Submitted Content

You may be able to submit reviews, comments, photographs, videos, suggestions, or feedback.

You retain ownership of content that you lawfully submit.

By submitting content for publication, you grant rothysy.shop a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, adapt, and use that content in connection with the Services and our business, subject to applicable law.

You confirm that submitted content:

• Is accurate to the best of your knowledge

• Does not infringe another person’s rights

• Does not disclose confidential information without authority

• Is not defamatory, threatening, deceptive, discriminatory, obscene, or unlawful

• Does not contain malicious code

• Does not impersonate another person

• Does not contain another person’s personal information without permission

We may moderate or remove content that violates these Terms or applicable law.

44. Intellectual Property

Original website content may include:

• Text

• Original product descriptions

• Graphics

• Photographs

• Videos

• Page layouts

• Icons

• Software

• Code

• Databases

• Written policies

• Marketing materials

Such content may be owned by or lawfully licensed to the website operator.

You may access the website for lawful personal shopping purposes.

Without prior written authorisation, you must not:

• Republish protected website content

• Copy protected photographs or descriptions

• Commercially exploit website content

• Remove ownership notices

• Frame or mirror the website

• Scrape or systematically extract data

• Reverse engineer website software

• Misrepresent an association with rothysy.shop

45. Third-Party Brands and Trademarks

Third-party names, trademarks, logos, photographs, product names, slogans, and brand identifiers remain the property of their respective owners.

Unless expressly and lawfully stated, their appearance on rothysy.shop does not establish:

• Trademark ownership

• Sponsorship

• Endorsement

• Authorisation

• Partnership

• Agency

• Manufacturer status

• Official reseller status

• Affiliation with the rights holder

Nothing in these Terms grants a licence to use a third-party trademark.

46. Product Authenticity and Authorisation Statements

A product or commercial relationship should not be represented as authentic, official, authorised, licensed, endorsed, or approved unless there is a lawful and reasonable basis for that representation.

Customers should rely on express product information displayed before purchase.

These Terms do not constitute evidence of authorisation by any trademark owner, manufacturer, distributor, or third party.

47. Intellectual-Property Complaints

Intellectual-property concerns may be submitted to:

Email: info@rothysy.shop

A notice should include:

• The complainant’s name and contact information

• Identification of the protected work or right

• Identification and location of the disputed material

• An explanation of the alleged infringement

• Supporting evidence

• A statement that the information supplied is accurate

• A physical or electronic signature where appropriate

We may request additional information before reviewing or acting on a complaint.

48. Third-Party Services and Links

The Services may use or link to third-party providers supporting:

• Payments

• Shipping

• Fulfilment

• Analytics

• Marketing

• Customer service

• Fraud prevention

• Website security

• Social media

• Information technology

Independent third-party services may be governed by separate terms and privacy notices.

We are not responsible for the independent content, availability, privacy practices, or conduct of a third party, except to the extent liability cannot legally be excluded.

49. Privacy and Cookies

Our handling of personal information is described in our Privacy Policy.

The website may use cookies and similar technologies for:

• Essential website operation

• Basket and checkout functionality

• Security

• Customer accounts

• Analytics

• Personalisation

• Advertising

Optional technologies will be handled in accordance with applicable consent requirements and available Cookie settings.

50. Electronic Communications

By placing an order, creating an account, or contacting us electronically, you agree to receive necessary communications concerning:

• Orders

• Payments

• Dispatch

• Tracking

• Delivery

• Returns

• Exchanges

• Refunds

• Account security

• Customer support

• Policy changes

• Legal matters

Promotional communications are governed by our Privacy Policy and your marketing preferences.

51. Accessibility

We aim to provide a reasonably accessible website experience.

If you experience difficulty accessing content, reviewing product information, navigating the website, or completing a transaction, contact:

Email: info@rothysy.shop

Please identify the relevant page or feature and describe the difficulty encountered.

We will make reasonable efforts to provide assistance or the requested information through an appropriate alternative method.

52. Prohibited Conduct

You must not use the Services to:

• Commit fraud

• Use stolen payment information

• Impersonate another person

• Introduce malware

• Attempt unauthorised access

• Bypass security controls

• Interfere with checkout or payment systems

• Conduct unauthorised scraping

• Manipulate promotions or reviews

• Submit false delivery or damage claims

• Engage in return, refund, or chargeback abuse

• Infringe intellectual-property or privacy rights

• Carry out unlawful activity

We may investigate suspected misconduct and take proportionate action where legally permitted.

53. Fraud Prevention and Verification

We may use automated or manual procedures to review orders for:

• Payment fraud

• Identity misuse

• Address inconsistencies

• Account abuse

• Promotion abuse

• Other security risks

We may request information reasonably necessary to confirm:

• Customer identity

• Payment authorisation

• Billing information

• Delivery information

• Order legitimacy

Failure to provide reasonably requested verification may result in delay or cancellation.

Verification information will be handled in accordance with our Privacy Policy.

54. Chargebacks and Payment Disputes

Customers are encouraged to contact info@rothysy.shop before initiating a chargeback or payment dispute.

Many order, delivery, return, or refund concerns can be resolved directly.

A payment dispute does not automatically replace an applicable return procedure.

We may provide relevant order, payment, shipping, delivery, return, and communication records to the payment provider when responding to a dispute.

Nothing in this section restricts lawful rights under applicable payment-services, consumer-credit, or consumer-protection law.

55. Website Availability

We aim to keep the Services available and functioning properly.

Access may occasionally be interrupted because of:

• Maintenance

• Software updates

• Technical problems

• Hosting interruptions

• Security incidents

• Internet or telecommunications failures

• Third-party outages

• Cyberattacks

• Events outside our reasonable control

We do not guarantee uninterrupted or error-free access.

This does not affect contractual obligations or statutory remedies where a website failure causes legally actionable loss.

56. Disclaimers

To the extent permitted by law, general website content is provided on an “as available” basis.

We do not guarantee that:

• Every product will remain available

• Every technical error will be corrected immediately

• Every device will display colours identically

• A size chart will guarantee a particular fit

• Every product will satisfy every personal preference

• Independent third-party services will always be available

Nothing in this section excludes an express product commitment, statutory guarantee, or consumer right that cannot legally be excluded.

57. Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of mandatory statutory rights

• Goods that are not as described

• Selling goods without the legal right to sell them

• Any liability that cannot legally be excluded or restricted

Subject to these protections, we are not responsible for losses that:

• Were not reasonably foreseeable when the contract was formed

• Result from unlawful or improper product use

• Result solely from inaccurate information supplied by the customer

• Relate to business losses suffered by a consumer

• Are caused solely by an independent event outside our reasonable control

Any limitation applies only to the maximum extent permitted by law.

58. Business Purchases

The Services are primarily intended for consumer retail purchases.

If products are purchased wholly or mainly for business purposes, certain consumer protections may not apply.

Nothing in these Terms creates a wholesale, distribution, franchise, dealership, agency, or authorised-reseller relationship.

Commercial purchasers should contact info@rothysy.shop before placing unusually large or recurring orders.

59. Force Majeure

We are not responsible for delay or failure caused solely by circumstances outside our reasonable control, including:

• Natural disasters

• Severe weather

• Fire or flood

• War or civil unrest

• Government action

• Customs restrictions

• Labour disputes

• Transportation interruptions

• Carrier disruption

• Utility outages

• Cyberattacks

• Public-health emergencies

• Supplier or fulfilment interruptions

• Shopify or service-provider outages

This section does not remove cancellation, delivery, or refund remedies provided by mandatory law.

60. Suspension and Termination

We may suspend or restrict access to the Services where we reasonably believe that you:

• Materially violated these Terms

• Engaged in fraud or unlawful activity

• Created a security risk

• Infringed another person’s rights

• Used the Services abusively

Suspension or termination does not affect rights, liabilities, payment obligations, or claims that arose before the restriction.

61. Complaints

Complaints may be submitted to:

Email: info@rothysy.shop

Please include:

• Your full name

• Your order number, where relevant

• A clear description of the complaint

• Relevant supporting information

• The outcome sought

We will review complaints fairly and aim to respond within a reasonable period.

Submitting a complaint does not restrict your right to obtain independent advice or pursue an available legal remedy.

62. Consumer Rights

Nothing in these Terms excludes, restricts, or modifies a mandatory right available under applicable UK consumer law.

This includes applicable rights concerning:

• Statutory cancellation

• Faulty goods

• Satisfactory quality

• Fitness for purpose

• Product descriptions

• Late or failed delivery

• Refunds

• Repairs

• Replacements

• Price reductions

• Product safety

• Unfair contract terms

• Misleading commercial practices

Where these Terms conflict with a mandatory legal requirement, the mandatory requirement will apply.

63. Governing Law

These Terms and any contract formed through rothysy.shop are governed by the law that lawfully applies to the transaction.

For UK consumers, the applicable laws of the United Kingdom will apply without removing mandatory protections available under the laws applying where the consumer lives.

Nothing in these Terms deprives a consumer of mandatory protections available in England and Wales, Scotland, Northern Ireland, or another applicable jurisdiction.

64. Courts and Disputes

Before beginning legal proceedings, customers are encouraged to contact info@rothysy.shop so the dispute can be reviewed and, where possible, resolved informally.

A consumer may bring proceedings before any court that has lawful jurisdiction over the dispute.

Nothing in these Terms:

• Requires mandatory private arbitration

• Prevents access to a lawful court

• Removes a statutory complaint right

• Restricts access to independent consumer advice

65. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent legally permitted or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

66. No Waiver

A failure or delay in enforcing a provision does not permanently waive the right to enforce it.

Any waiver must be clear and applies only to the circumstances for which it is given.

67. Assignment

You may not transfer your contractual rights or obligations without our prior written agreement, except where applicable law permits otherwise.

We may transfer our rights or obligations as part of a lawful sale, merger, restructuring, financing, or service arrangement, provided that the transfer does not reduce mandatory consumer rights.

68. Entire Agreement

These Terms, together with our published policies and applicable product information, constitute the agreement concerning use of the Services and orders placed through the website.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on information that legally forms part of the contract.

69. Relationship Between Policies

Where a subject is addressed more specifically in another policy:

• Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy.

• Shipping and delivery are governed by our Shipping Policy.

• Personal information and cookies are governed by our Privacy Policy.

• Website-operator and legal information is governed by our Legal Notice.

The more specific provision will generally apply, subject to mandatory law.

70. Changes to These Terms

We may update these Terms to reflect changes in:

• Products

• Website functionality

• Business procedures

• Shopify features

• Payment arrangements

• Fulfilment arrangements

• Security practices

• Applicable law

• Regulatory guidance

Updated Terms will be published on rothysy.shop with a revised effective date.

Changes generally apply prospectively.

The Terms in effect when an order is accepted will ordinarily govern that order unless mandatory law requires otherwise.

71. Contact Information

For questions, complaints, cancellation notices, return requests, or legal communications concerning these Terms, contact:

Store: rothysy.shop
Email: info@rothysy.shop

Customer enquiries are generally answered within 1–2 business days.