Legal notice

This Legal Notice applies to rothysy.shop and all webpages, product listings, customer accounts, checkout facilities, content, communications, and related services made available through the website.

Please read this Legal Notice together with our Terms of Service, Privacy Policy, Return and Refund Policy, Shipping Policy, Cookie settings, and any product-specific or promotional conditions displayed before purchase.

1. Website Operator and Contact Information

Trading Name: rothysy.shop
Website: rothysy.shop
Customer-Service and Legal Email: info@rothysy.shop

Questions concerning products, orders, payments, shipping, delivery, cancellations, returns, refunds, privacy, accessibility, intellectual property, legal matters, or the operation of rothysy.shop may be submitted using the email address above.

Customer enquiries are generally answered within 1–2 business days.

Business days are Monday through Friday, excluding UK bank holidays.

2. Purpose of the Website

rothysy.shop operates as an online retail website through which customers may browse and purchase available products.

The website may provide:

  • Product descriptions and photographs

  • Product measurements and specifications

  • Sizing and fit information

  • Pricing and availability information

  • Online ordering and checkout facilities

  • Payment processing

  • Customer-account functionality

  • Shipping and tracking information

  • Cancellation, return, exchange, and refund procedures

  • Customer-support services

  • Store policies and legal information

Access to or use of rothysy.shop does not create an employment, agency, partnership, joint venture, franchise, fiduciary, professional-advisory, or other special relationship between the website operator and a visitor or customer.

3. Independent Online Store Disclosure

rothysy.shop operates as an independently managed online retail store.

Unless an official commercial relationship is expressly stated and supported by valid authorisation, rothysy.shop is not represented as:

  • The official website of another company or brand

  • A trademark owner

  • A manufacturer

  • An authorised distributor

  • An authorised reseller

  • A franchise

  • A sponsored or endorsed retailer

  • An agent, affiliate, licensee, or commercial partner of another business

The appearance of a third-party product name, trademark, logo, photograph, slogan, or other brand identifier does not by itself establish ownership, authorisation, sponsorship, endorsement, partnership, manufacturer status, reseller status, or official affiliation.

4. No Implied Brand Authorisation

The use of a word, phrase, product name, or brand reference within a domain name, store name, product page, advertisement, social-media post, or webpage does not by itself establish:

  • Trademark ownership

  • A licence

  • Distribution rights

  • Reseller authorisation

  • Manufacturer status

  • Sponsorship

  • Endorsement

  • Official affiliation

We will not knowingly describe a product or commercial relationship as official, licensed, authorised, sponsored, endorsed, or approved unless there is a lawful and reasonable basis for that representation.

Customers requiring clarification concerning an expressly stated product source or commercial relationship should contact info@rothysy.shop before purchasing.

5. Acceptance of Store Policies

By accessing rothysy.shop, creating a customer account, submitting information, communicating with us, or placing an order, you acknowledge that your use of the website is subject to:

  • This Legal Notice

  • Our Terms of Service

  • Our Privacy Policy

  • Our Return and Refund Policy

  • Our Shipping Policy

  • Product-specific information displayed before purchase

  • Promotional conditions displayed with an offer

  • Applicable consumer, ecommerce, privacy, intellectual-property, and product-safety laws

If you do not agree with the applicable policies, you should discontinue use of the website.

6. Information Before Purchase

Before placing an order, customers should review:

  • The store information displayed on the website

  • The product description

  • Product photographs

  • Product measurements and sizing

  • Materials and specifications

  • The total price

  • Applicable taxes and charges

  • Available payment methods

  • Shipping arrangements

  • Delivery estimates

  • Cancellation rights

  • Return and refund conditions

  • Product-specific restrictions

Customers should retain their order confirmation and the policies applicable when the purchase was made.

7. Product Range

rothysy.shop may offer products including:

  • Footwear

  • Apparel

  • Bags

  • Fashion accessories

  • Lifestyle products

  • Seasonal products

  • Other goods displayed through the website

Product categories, designs, materials, specifications, packaging, and availability may change over time.

Displaying a product on the website does not guarantee that it will remain permanently available.

8. Accuracy of Website Information

We make reasonable efforts to provide clear, accurate, complete, and current information.

However, the website may occasionally contain typographical errors, technical errors, inaccuracies, or omissions concerning:

  • Product descriptions

  • Product photographs

  • Colours and appearance

  • Materials

  • Measurements and sizing

  • Product features

  • Compatibility

  • Care instructions

  • Prices

  • Discounts

  • Availability

  • Delivery estimates

  • Website functionality

Where permitted by law, we may correct errors, update information, or modify website content.

If a paid order is affected by a material pricing, inventory, or product-information error, we may contact the customer and offer the choice of confirming the order using the corrected information or cancelling the affected order for a refund.

Nothing in this section limits a mandatory consumer right.

9. Product Images and Display Variations

We make reasonable efforts to display product colours, materials, finishes, textures, dimensions, packaging, and visual characteristics accurately.

Actual products may differ slightly from website images because of:

  • Screen or device settings

  • Screen brightness

  • Lighting

  • Photography

  • Image compression

  • Material characteristics

  • Manufacturing tolerances

  • Product updates

  • Differences between production batches

  • Individual colour perception

We cannot guarantee that every device will display colours and details identically.

Minor variations that do not materially affect a product’s intended use are not necessarily defects.

10. Measurements, Sizing, and Fit

Product measurements, dimensions, weights, capacities, and sizing information may be approximate unless expressly identified as exact.

Minor differences may result from:

  • Manual measurement

  • Manufacturing tolerances

  • Product construction

  • Material flexibility

  • Product design

  • Production updates

Size charts and fit information are provided as general guidance and do not guarantee a particular fit.

Customers are responsible for reviewing available measurements, materials, and sizing information before purchasing.

11. Footwear Inspection

Footwear should be inspected promptly after delivery.

Before outdoor use, customers should confirm that:

  • The correct product was delivered

  • The size, colour, and style are correct

  • Both shoes form the correct pair

  • The product is free from visible damage

  • All expected accessories are included

  • The fit is acceptable

Footwear should be tried on indoors on a clean, dry surface solely to assess size, fit, appearance, and comfort.

Outdoor wear, sole wear, dirt, grass, moisture, alteration, or extended use may affect eligibility under our additional commercial return policy.

This does not restrict statutory remedies for faulty, misdescribed, or incorrectly supplied goods.

12. Apparel, Bags, and Accessories

Apparel, bags, and accessories should be inspected promptly after delivery and before:

  • Removing essential tags

  • Wearing the product outdoors

  • Washing or cleaning it

  • Altering it

  • Applying treatment products

  • Discarding packaging

Customers should review available product measurements, materials, features, care instructions, and usage information before purchase.

If a product appears damaged, faulty, incomplete, or incorrect, contact info@rothysy.shop before continued use.

13. Product Availability

All products displayed on rothysy.shop are subject to availability.

Where permitted by law, we may:

  • Add, modify, or discontinue products

  • Change product specifications or packaging

  • Limit purchase quantities

  • Restrict sales to particular destinations

  • Remove products from the website

  • Correct inventory information

  • Refuse suspicious or unauthorised orders

  • Cancel unavailable products or orders

If a paid product is cancelled because it is unavailable, the applicable amount will generally be refunded to the original payment method without undue delay.

14. Prices and Promotions

Prices and promotional offers may change before an order is accepted.

Promotions may be subject to:

  • Start and expiry dates

  • Minimum purchase requirements

  • Product exclusions

  • Quantity limits

  • Geographic restrictions

  • Account restrictions

  • Single-use limitations

  • Additional conditions displayed with the offer

Unless expressly stated otherwise:

  • Promotional codes cannot be combined

  • Discounts have no separate cash value

  • Discounts cannot be applied retrospectively

  • Product exclusions may apply

  • Promotions may be withdrawn prospectively

We do not intend to use misleading countdown timers, fabricated stock messages, hidden mandatory charges, false reviews, or deceptive pricing practices.

15. Taxes, Duties, and Additional Charges

Applicable taxes and mandatory charges collected by rothysy.shop will be displayed during checkout where required.

For products transported across international borders, properly disclosed charges may include:

  • Import VAT

  • Customs duties

  • Brokerage fees

  • Clearance charges

  • Local handling fees

  • Other government-imposed charges

Charges not collected during checkout may be payable by the recipient where clearly disclosed and legally permitted.

Banks, card issuers, digital-wallet providers, and payment services may separately impose currency-conversion fees, foreign-transaction fees, or temporary authorisation holds.

16. Order Submission and Acceptance

Submitting an order constitutes an offer to purchase the selected products. It does not guarantee that the order has been accepted.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been accepted, fulfilled, or dispatched.

A contract is generally formed when we:

  • Expressly accept the order;

  • Begin fulfilment; or

  • Send a dispatch confirmation,

whichever occurs first.

We may refuse, hold, limit, or cancel an order where reasonably necessary because of:

  • Product unavailability

  • A material pricing or information error

  • Failed or reversed payment

  • Suspected fraud

  • Unauthorised payment activity

  • Incomplete or inaccurate information

  • Security concerns

  • Shipping restrictions

  • Suspected unauthorised resale

  • A material violation of our policies

  • Legal or regulatory requirements

If a paid order is cancelled, the applicable amount will generally be refunded without undue delay.

17. Payment Processing

Payments made through rothysy.shop are processed using Shopify and authorised third-party payment providers.

rothysy.shop does not generally receive or store complete payment-card numbers or card security codes.

By submitting payment information, customers confirm that:

  • They are authorised to use the selected payment method

  • The billing information is accurate

  • The transaction is lawful

  • The payment method has sufficient funds or credit

  • The applicable provider may charge the amount displayed during checkout

A bank or payment provider may place a temporary authorisation hold on a payment method.

The release or posting time for an authorisation or refund is controlled by the relevant financial institution.

18. Free Standard Shipping

rothysy.shop provides free standard shipping on all orders, with no minimum purchase requirement.

The estimated total delivery timeframe is:

15–20 business days from successful order placement.

This estimate includes order processing and shipping transit.

Business days are Monday through Friday, excluding UK bank holidays.

Complete delivery terms are provided in our Shipping Policy.

19. Shipping and Delivery

Delivery estimates may be affected by:

  • Product availability

  • Carrier operations

  • Severe weather

  • Transportation interruptions

  • Customs procedures

  • Public holidays

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Government action

  • Events outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address and monitoring available tracking information.

Unless expressly confirmed in writing, delivery by a particular event, birthday, holiday, appointment, or personal deadline is not guaranteed.

20. Late or Failed Delivery

If an order is not delivered within the agreed period, customers should contact:

Email: info@rothysy.shop

Depending on the circumstances and applicable law, a customer may be entitled to:

  • Request delivery within an appropriate additional period

  • Cancel where delivery by the agreed time was essential and this was communicated before the contract was formed

  • Cancel where we refuse to deliver

  • Cancel where delivery is not completed within an appropriate additional period

  • Receive a refund for goods validly cancelled because of non-delivery

Using a third-party carrier does not remove any statutory responsibility that remains with rothysy.shop.

21. Risk of Loss

For consumer orders, risk generally remains with rothysy.shop until the goods enter the physical possession of:

  • The customer; or

  • A person identified by the customer to receive the goods.

Different rules may apply where the customer independently appoints a carrier that was not offered by rothysy.shop.

Nothing in this Legal Notice transfers risk to the customer earlier than legally permitted.

22. Statutory Cancellation Rights

UK consumers may have a statutory right to cancel most online purchases within the applicable cancellation period.

To provide a clear cancellation notice, contact:

Email: info@rothysy.shop

The notice should identify:

  • The customer

  • The order number

  • The affected product or order

  • The decision to cancel

A reason is not required where a valid statutory change-of-mind cancellation right applies.

Complete cancellation procedures are provided in our Return and Refund Policy.

23. Commercial Return Policy

In addition to applicable statutory rights, rothysy.shop offers a commercial return period for eligible products.

Eligible commercial return requests must generally be submitted within:

30 calendar days after delivery.

Commercial returns are subject to the conditions in our Return and Refund Policy, including requirements relating to:

  • Product condition

  • Packaging

  • Tags and accessories

  • Footwear inspection

  • Apparel inspection

  • Return authorisation

  • Return shipping

  • Exchanges

  • Refund processing

  • Excluded products

Our commercial return policy does not restrict statutory consumer rights.

24. Faulty, Misdescribed, or Unsatisfactory Goods

Products supplied through rothysy.shop must comply with applicable consumer law.

Customers may have legal remedies where goods are:

  • Faulty

  • Not of satisfactory quality

  • Not fit for their intended or stated purpose

  • Not as described

  • Incorrectly supplied

  • Improperly installed where installation formed part of the contract

Depending on the circumstances and timing, available remedies may include:

  • Rejection and refund

  • Repair

  • Replacement

  • Price reduction

  • A final right to reject

Commercial return restrictions, sale pricing, or final-sale descriptions do not remove mandatory remedies for non-conforming goods.

25. Product Suitability

Customers are responsible for determining whether a product is suitable for their intended purpose, measurements, circumstances, environment, and personal requirements.

Before purchasing, customers should review:

  • Product dimensions

  • Materials

  • Sizing information

  • Compatibility requirements

  • Intended use

  • Care instructions

  • Warnings

  • Usage limitations

Where professional fitting, installation, maintenance, or specialist advice is appropriate, customers should obtain suitable assistance.

26. Product Use and Safety

Customers are responsible for reading and following available product instructions, labels, warnings, care information, and safety guidance.

Products must not be used:

  • For an unlawful purpose

  • In a manner inconsistent with their intended use

  • Contrary to available instructions or warnings

  • After discovering damage that may make continued use unsafe

  • In a manner likely to create an avoidable risk of injury or property damage

Nothing in this section excludes or restricts liability that cannot legally be excluded.

27. Product Recalls and Safety Notices

If we become aware of an applicable product recall or material safety notice, we may take reasonable steps to:

  • Remove the affected product from sale

  • Contact customers who purchased it

  • Provide available recall or safety instructions

  • Cooperate with suppliers, manufacturers, regulators, and service providers

  • Provide remedies required by applicable law

Customers should follow applicable recall, repair, replacement, disposal, or refund instructions.

28. No Professional Advice

Website content is provided for general shopping, product-information, and educational purposes.

It does not constitute:

  • Legal advice

  • Medical advice

  • Financial advice

  • Tax advice

  • Engineering advice

  • Professional fitting advice

  • Safety certification

  • Other regulated professional advice

Product descriptions and customer-service communications are not substitutes for appropriately qualified professional advice where specialist assistance is reasonably required.

29. Intellectual Property

Unless otherwise stated, original content made available through rothysy.shop is owned by, controlled by, or lawfully licensed to the website operator.

Protected content may include:

  • Original website text

  • Original product descriptions

  • Original photographs

  • Videos

  • Graphics

  • Icons

  • Designs

  • Page layouts

  • Marketing materials

  • Written policies

  • Software

  • Website code

  • Databases

  • Original brand elements

Visitors may access and use the website for lawful personal shopping purposes.

Without prior written authorisation, users may not:

  • Copy or republish protected content

  • Reproduce protected photographs or descriptions

  • Create unauthorised derivative works

  • Sell, license, or commercially exploit website content

  • Remove ownership notices

  • Frame or mirror the website

  • Scrape or systematically extract website data

  • Reverse engineer website software

  • Misrepresent an association with rothysy.shop

No ownership right or general intellectual-property licence is transferred.

30. Third-Party Brands and Trademarks

Third-party names, trademarks, logos, product names, photographs, slogans, and other brand identifiers remain the property of their respective owners.

Unless expressly and lawfully disclosed, their appearance on rothysy.shop does not establish:

  • Trademark ownership

  • Sponsorship

  • Endorsement

  • Authorisation

  • Partnership

  • Agency

  • Manufacturer status

  • Official reseller status

  • Affiliation with the rights holder

Nothing in this Legal Notice grants permission to use a third-party trademark or protected brand element.

31. Product Authenticity and Authorisation Statements

A product or commercial relationship should not be represented as authentic, official, authorised, licensed, sponsored, endorsed, or approved unless there is a lawful and reasonable basis for that representation.

Customers should rely only on express product information displayed before purchase.

Where a product is manufactured, distributed, or branded by a third party, the relevant intellectual-property rights remain with that rights holder.

This Legal Notice is not evidence of authorisation by any trademark owner, manufacturer, distributor, or other third party.

32. Intellectual-Property Complaints

We respect the intellectual-property rights of others.

Copyright, trademark, design-right, trade-dress, product-image, or other intellectual-property complaints may be submitted to:

Email: info@rothysy.shop

A notice should include:

  • The complainant’s full name and contact information

  • Identification of the protected work or legal right

  • Identification of the disputed material

  • The location of the material on rothysy.shop

  • An explanation of the alleged infringement

  • Supporting documentation

  • A good-faith statement that the disputed use is unauthorised

  • A statement that the information supplied is accurate

  • A physical or electronic signature where appropriate

We may request additional information before reviewing or acting on a complaint.

Knowingly false, misleading, or abusive complaints may result in legal liability.

33. Reviews and Submitted Content

Customers may be able to submit reviews, photographs, videos, comments, feedback, or other content.

Customers are responsible for ensuring that submitted content:

  • Is accurate to the best of their knowledge

  • Does not infringe another person’s rights

  • Does not disclose confidential information without authority

  • Is not defamatory, threatening, deceptive, discriminatory, obscene, or unlawful

  • Does not contain malicious software

  • Does not constitute spam or unauthorised advertising

  • Does not impersonate another person

  • Does not include another person’s personal information without permission

Publicly submitted content may be visible to other visitors.

We may moderate, restrict, or remove content that violates our policies or applicable law.

We do not intend to publish, commission, or knowingly rely on fabricated consumer reviews.

34. External Links

rothysy.shop may contain links to third-party websites, applications, social-media platforms, payment providers, shipping services, or other resources.

A link does not necessarily mean that we control, endorse, sponsor, or guarantee the third party.

We are not responsible for independent third-party:

  • Content

  • Products

  • Services

  • Availability

  • Accuracy

  • Privacy practices

  • Security practices

  • Transactions

Customers should review applicable third-party terms and privacy notices before submitting personal information or completing a transaction.

35. Third-Party Service Providers

We may use third-party providers to support:

  • Ecommerce hosting

  • Payment processing

  • Order fulfilment

  • Shipping

  • Fraud prevention

  • Website security

  • Customer service

  • Analytics

  • Advertising

  • Email communications

  • Information technology

  • Cloud storage

These providers may operate under their own terms, privacy notices, and legal obligations.

Using a service provider does not remove any statutory responsibility that remains with rothysy.shop.

36. Shopify Platform

rothysy.shop uses Shopify’s ecommerce platform.

Shopify may provide technology supporting:

  • Website hosting

  • Checkout

  • Payment processing

  • Order management

  • Customer accounts

  • Store security

  • Fraud prevention

  • Analytics

  • Other ecommerce functionality

Shopify is not the seller of products offered through rothysy.shop.

Purchases are transactions between the customer and the operator of rothysy.shop, subject to our published policies and applicable law.

References to Shopify do not mean that Shopify manufactures, endorses, sponsors, or guarantees products offered through the store.

37. Privacy and Personal Information

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

Personal information may be processed by Shopify and other providers involved in:

  • Hosting the website

  • Processing payments

  • Fulfilling orders

  • Shipping products

  • Preventing fraud

  • Providing analytics

  • Supporting customer service

  • Delivering marketing services

Customers should review our Privacy Policy and available Cookie settings before submitting personal information.

38. Electronic Communications

When customers create an account, place an order, or contact us electronically, they agree to receive necessary communications concerning:

  • Orders

  • Payments

  • Dispatch

  • Tracking

  • Delivery

  • Returns

  • Exchanges

  • Refunds

  • Account security

  • Customer support

  • Policy changes

  • Legal matters

Promotional communications are governed by our Privacy Policy and the customer’s marketing preferences.

39. Accessibility

We aim to provide a reasonably accessible website experience.

If you experience difficulty accessing content, reviewing product information, navigating the website, or completing a transaction, contact:

Email: info@rothysy.shop

Please identify the relevant webpage or feature and describe the difficulty encountered.

We will make reasonable efforts to provide assistance or the requested information through an appropriate alternative method.

40. Website Availability

We aim to keep rothysy.shop available and functioning properly.

Access may occasionally be interrupted because of:

  • Maintenance

  • Software updates

  • Technical problems

  • Hosting interruptions

  • Security incidents

  • Internet or telecommunications failures

  • Third-party outages

  • Cyberattacks

  • Events outside our reasonable control

We do not guarantee uninterrupted or error-free access.

This does not affect contractual obligations or statutory remedies where a website failure causes legally actionable loss.

41. Website Security and Prohibited Conduct

Users must not interfere with the operation, integrity, or security of rothysy.shop.

Prohibited conduct includes:

  • Introducing viruses or malicious code

  • Attempting unauthorised access

  • Testing vulnerabilities without permission

  • Bypassing security controls

  • Interfering with checkout or payment systems

  • Conducting unauthorised scraping

  • Submitting fraudulent orders

  • Using stolen or unauthorised payment information

  • Impersonating another person

  • Manipulating reviews, discounts, or promotions

  • Engaging in return, refund, or chargeback abuse

  • Using the website for unlawful purposes

We may take proportionate protective action and cooperate with payment providers, service providers, regulators, or law-enforcement authorities where legally appropriate.

42. Fair and Transparent Commercial Practices

We aim to present material information clearly and in a manner that does not mislead customers.

We do not intend to:

  • Conceal mandatory charges

  • Provide false product-availability information

  • Misrepresent product characteristics

  • Misrepresent brand authorisation or affiliation

  • Publish fabricated consumer reviews

  • Use misleading price comparisons

  • Apply unfair contractual terms

  • Place consumers under unlawful pressure

  • Omit material information needed to make an informed purchasing decision

Where website information is found to be inaccurate, we will take reasonable steps to correct it.

43. Disclaimer of Warranties

To the extent permitted by law, general website content is provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted

  • Every technical error will be corrected immediately

  • Every product will remain available

  • Every device will display colours identically

  • A size chart will guarantee a particular fit

  • Every product will satisfy every personal preference

  • Independent third-party services will always remain available

Nothing in this section excludes:

  • Statutory rights concerning goods

  • An express product commitment

  • Liability for fraud

  • Liability for death or personal injury caused by negligence

  • Any liability that cannot legally be excluded

44. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of mandatory statutory rights

  • Goods that are not as described

  • Selling goods without the legal right to sell them

  • Any other liability that cannot legally be excluded or restricted

Subject to these protections, we are not responsible for losses that:

  • Were not reasonably foreseeable when the relevant contract was formed

  • Result from unlawful or improper product use

  • Result solely from inaccurate information supplied by the customer

  • Relate to business losses suffered by a consumer

  • Are caused solely by an independent event outside our reasonable control

Any limitation applies only to the maximum extent permitted by law.

45. Consumer Rights

Nothing in this Legal Notice excludes, restricts, or modifies any mandatory right available under applicable UK consumer law.

This includes applicable rights concerning:

  • Statutory cancellation

  • Faulty goods

  • Satisfactory quality

  • Fitness for purpose

  • Product descriptions

  • Late delivery

  • Non-delivery

  • Refunds

  • Repairs

  • Replacements

  • Price reductions

  • Product safety

  • Unfair contract terms

  • Misleading commercial practices

Where this Legal Notice conflicts with a mandatory legal requirement, the mandatory requirement will apply.

46. Fraud and Abuse

We may investigate suspected:

  • Payment fraud

  • Identity misuse

  • False product claims

  • False non-delivery claims

  • Product substitution

  • Return fraud

  • Refund abuse

  • Chargeback abuse

  • Promotion abuse

  • Unauthorised account use

  • Manipulated documents or photographs

  • Other deceptive conduct

Protective action may include requesting verification, delaying or cancelling an order, rejecting an unsupported claim, restricting an account, preserving records, or reporting suspected unlawful activity where legally appropriate.

47. Force Majeure

We are not responsible for delay or failure caused solely by circumstances outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Fire or flood

  • War or civil unrest

  • Terrorism

  • Public-health emergencies

  • Government action

  • Customs restrictions

  • Labour disputes

  • Transportation interruptions

  • Carrier disruption

  • Utility outages

  • Cyberattacks

  • Supplier interruptions

  • Fulfilment-centre interruptions

  • Shopify or service-provider outages

This section does not remove cancellation, delivery, return, or refund remedies provided by mandatory law.

48. Complaints

Complaints may be submitted to:

Email: info@rothysy.shop

Please include:

  • Your full name

  • Your order number, where relevant

  • A clear description of the complaint

  • Relevant supporting information

  • The outcome sought

We will review complaints fairly and aim to respond within a reasonable period.

Submitting a complaint does not restrict the customer’s right to obtain independent advice or pursue an available legal remedy.

49. Governing Law

This Legal Notice and use of rothysy.shop are governed by the law that lawfully applies.

For UK consumers, applicable UK law will apply without removing mandatory protections available under the laws applying where the consumer lives.

Nothing in this Legal Notice deprives a consumer in England and Wales, Scotland, Northern Ireland, or another applicable jurisdiction of mandatory local protections.

50. Courts and Disputes

Before beginning legal proceedings, customers are encouraged to contact info@rothysy.shop so that the matter can be reviewed and, where possible, resolved informally.

A consumer may bring proceedings before any court that has lawful jurisdiction over the dispute.

Nothing in this Legal Notice:

  • Requires mandatory private arbitration

  • Prevents access to a lawful court

  • Removes a statutory complaint right

  • Restricts access to independent consumer advice

51. Severability

If any provision of this Legal Notice is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent legally permitted or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

52. No Waiver

A failure or delay in enforcing a provision does not permanently waive the right to enforce it.

Any waiver must be clear and applies only to the specific circumstances for which it is given.

53. Relationship to Other Policies

This Legal Notice should be read together with our other published policies.

Where a subject is addressed more specifically in another policy:

  • Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy.

  • Shipping and delivery are governed by our Shipping Policy.

  • Personal information and cookies are governed by our Privacy Policy.

  • Website use, orders, payments, and contracts are governed by our Terms of Service.

The more specific provision will generally apply, subject to mandatory law.

54. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in:

  • Website operations

  • Products and services

  • Business procedures

  • Technology

  • Security measures

  • Shopify functionality

  • Service-provider arrangements

  • Applicable law

  • Regulatory guidance

The revised Legal Notice will be published on rothysy.shop with an updated effective date.

Changes will generally apply prospectively.

The version applicable when an order is accepted will ordinarily govern that order unless mandatory law requires otherwise.

55. Contact Information

For customer-service enquiries, legal communications, privacy concerns, intellectual-property complaints, accessibility assistance, or questions about this Legal Notice, contact:

Website: rothysy.shop
Email: info@rothysy.shop

Customer enquiries are generally answered within 1–2 business days.