Thank you for shopping at rothysy.shop.

This Shipping Policy explains our shipping charges, estimated delivery timeframe, order-processing procedures, tracking services, delivery responsibilities, and the procedures applicable to delayed, missing, damaged, refused, or undeliverable parcels.

This policy applies to orders placed directly through rothysy.shop and should be read together with our Terms of Service, Return and Refund Policy, Privacy Policy, Legal Notice, and any delivery information displayed during checkout.

By placing an order through rothysy.shop, you acknowledge that you have reviewed and accepted this Shipping Policy.

1. Free Standard Shipping

rothysy.shop provides free standard shipping on all orders placed through our website.

No minimum purchase amount is required.

Customers will not be charged a standard shipping fee during checkout.

Free standard shipping has no separate cash value and cannot be exchanged for cash, store credit, a discount, or another benefit.

If an optional expedited, priority, insured, or special delivery service is offered, the applicable additional charge and estimated delivery timeframe will be displayed before the order is submitted.

2. Estimated Delivery Time

The estimated total delivery timeframe for free standard shipping is:

15–20 business days from the date the order is successfully placed.

This estimated timeframe includes:

• Payment authorisation

• Fraud and security screening

• Billing and delivery-address verification

• Inventory confirmation

• Product preparation

• Order processing

• Packaging

• Transfer to the shipping carrier

• Shipping transit

• Final delivery

Business days are Monday through Friday, excluding UK bank holidays.

The 15–20-business-day timeframe is an estimate and not a guaranteed delivery date unless we expressly provide a written delivery guarantee.

3. Agreement to the Delivery Timeframe

By placing an order after the delivery estimate has been displayed, you acknowledge that standard delivery may take up to 20 business days from successful order placement.

Customers who require a product by a particular date should contact us before placing an order:

Email: info@rothysy.shop

Unless expressly confirmed by us in writing, we do not guarantee delivery by a particular:

• Birthday

• Holiday

• Journey

• Appointment

• Event

• Celebration

• Personal deadline

4. Order Processing

After an order is placed, it may undergo:

• Payment verification

• Fraud-prevention screening

• Billing-address verification

• Delivery-address verification

• Inventory confirmation

• Product inspection

• Product preparation

• Packaging

• Carrier allocation

• Dispatch preparation

Orders placed on weekends or UK bank holidays may begin processing on the next business day.

Order-processing time is included within the total estimated delivery timeframe of 15–20 business days.

Orders containing multiple products, personalised products, or products requiring additional verification may require additional preparation.

5. Order Confirmation

After successfully placing an order, you should receive an order-confirmation email at the email address provided during checkout.

The order confirmation acknowledges that we received the order. It does not necessarily mean that the order has been accepted, processed, fulfilled, or dispatched.

Please review the order confirmation carefully.

If the product, quantity, size, colour, billing information, or delivery information is incorrect, contact us immediately:

Email: info@rothysy.shop

We will make reasonable efforts to correct the information before fulfilment, but changes cannot be guaranteed after processing has started.

6. Payment and Security Verification

We may review an order before dispatch to protect customers and rothysy.shop against:

• Payment fraud

• Unauthorised transactions

• Identity misuse

• Address inconsistencies

• Account misuse

• Unusual purchasing activity

• Other security risks

We may request information reasonably necessary to confirm:

• Customer identity

• Payment authorisation

• Billing information

• Delivery information

• Order legitimacy

Failure to provide reasonably requested verification information may delay processing or result in cancellation of the order.

Verification information will be handled in accordance with our Privacy Policy.

7. Dispatch Confirmation

After an order has been dispatched, we will generally send a dispatch-confirmation email containing available tracking information.

The dispatch confirmation may include:

• The shipping carrier

• The tracking number

• A tracking link

• Products included in the parcel

• Other available delivery information

If an order is divided into multiple shipments, you may receive more than one dispatch confirmation.

8. Tracking Information

Tracking information may take several business days to become active after a parcel has been transferred to the shipping carrier.

A temporary absence of tracking updates does not necessarily mean that the parcel has stopped moving.

Parcels may travel between carrier facilities, regions, transport providers, customs locations, or local delivery partners without receiving a new publicly visible scan.

Customers should monitor available tracking information and follow reasonable instructions issued by the carrier.

For tracking assistance, contact:

Email: info@rothysy.shop

Please include your full name, order number, and tracking number.

9. Shipping Destinations

We ship to eligible delivery addresses accepted through the checkout page.

Shipping availability may depend on:

• The delivery destination

• Carrier coverage

• Address type

• Product restrictions

• Parcel dimensions or weight

• Local delivery conditions

• Customs requirements

• Applicable laws and regulations

If checkout does not accept a particular destination, we cannot confirm delivery to that destination.

If we cannot ship an order to the address provided, we may contact the customer or cancel the affected product or order.

If payment has already been collected for a cancelled product or order, the applicable amount will generally be refunded to the original payment method.

10. Shipping Carriers

We may use different postal, parcel, courier, fulfilment, or logistics providers depending on:

• Delivery destination

• Product location

• Parcel size and weight

• Carrier availability

• Shipping route

• Fulfilment requirements

• Local delivery coverage

The carrier completing final delivery may differ from the carrier that initially accepted the parcel.

We reserve the right to select or change the carrier where reasonably necessary to fulfil and deliver an order.

11. Domestic and International Fulfilment

Although rothysy.shop operates as a UK-facing Shopify website, products may be processed, fulfilled, or transported through domestic or international shipping networks.

A parcel may pass through multiple:

• Warehouses

• Fulfilment centres

• Carrier facilities

• Logistics providers

• Customs locations

• Transport partners

The use of an international fulfilment or transport route does not create an additional standard delivery charge where free standard shipping applies.

12. Accurate Delivery Information

Customers are responsible for providing complete, accurate, and current delivery information during checkout.

Before submitting an order, please confirm:

• Recipient’s full name

• House or building number

• Street name

• Flat, unit, floor, or apartment number

• Town or city

• County, where applicable

• Postcode

• Country

• Telephone number

• Email address

rothysy.shop is not responsible for avoidable delays or additional costs caused by inaccurate, incomplete, outdated, or undeliverable information supplied by the customer, except where applicable law provides otherwise.

13. Address Corrections

To request an address correction, contact:

Email: info@rothysy.shop

Your request should include:

• Your full name

• Your order number

• The original delivery address

• The complete corrected delivery address

We will make reasonable efforts to update the address, but we cannot guarantee that an address can be changed after the order has entered:

• Processing

• Product preparation

• Fulfilment

• Packaging

• Dispatch

Once a parcel has been dispatched, we may be unable to redirect it.

If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable and actual return or reshipping costs where properly disclosed and legally permitted.

14. Order Changes and Cancellations

To request an order change or cancellation, contact info@rothysy.shop as soon as possible after placing the order.

Please include:

• Your full name

• Your order number

• The requested change

• The reason for the request

We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be changed or stopped after it has entered:

• Payment verification

• Processing

• Product preparation

• Customisation

• Fulfilment

• Packaging

• Dispatch

An inability to stop dispatch does not remove a statutory cancellation right that otherwise applies to an online purchase.

After delivery, eligible products may be returned in accordance with our Return and Refund Policy and applicable consumer law.

15. Multiple Shipments

Products from the same order may be sent in separate parcels.

Separate parcels may:

• Leave fulfilment facilities on different dates

• Have different tracking numbers

• Use different carriers

• Travel through different shipping routes

• Arrive on different days

Customers will not be charged additional standard shipping fees when we divide an order into multiple shipments.

Before reporting a product as missing, please review every tracking number associated with the order.

16. Delivery Estimates

Estimated delivery dates and carrier tracking estimates are provided for informational purposes.

They may be affected by:

• Order-processing requirements

• Product availability

• Carrier capacity

• Delivery destination

• Local transport conditions

• Severe weather

• Customs procedures

• Security inspections

• UK bank holidays

• Public holidays in transit countries

• Failed delivery attempts

• Events outside our reasonable control

A delay beyond an estimated date does not automatically mean that a parcel has been lost.

17. Shipping Delays

Although standard-shipping orders are expected to arrive within 15–20 business days, delays may occur because of:

• Severe weather

• Natural disasters

• Carrier congestion

• High order volumes

• Public holidays

• Customs inspections

• Security screening

• Transport interruptions

• Labour disputes

• Government action

• Public-health emergencies

• Incorrect or incomplete addresses

• Failed delivery attempts

• Local delivery restrictions

• Supplier or fulfilment interruptions

• Events outside our reasonable control

We will provide reasonable assistance and communicate material delays where reasonably possible.

18. Orders Not Delivered Within the Agreed Period

If an order has not been delivered within 20 business days after successful order placement, contact:

Email: info@rothysy.shop

Please provide:

• Your full name

• Your order number

• Your tracking number

• The delivery address

• The latest tracking status

We will review the order, tracking information, carrier records, and circumstances.

Depending on the circumstances and applicable law, you may be entitled to:

• Request delivery within an appropriate additional period

• Cancel the order where delivery by the agreed time was essential and this was communicated before the contract was formed

• Cancel the order where we refuse to deliver

• Cancel the order where delivery is not completed within an appropriate additional period

• Receive a refund for goods validly cancelled because of non-delivery

Nothing in this policy restricts mandatory rights concerning late or failed delivery.

19. Essential Delivery Dates

If delivery by a particular date is essential, you must communicate that requirement before placing the order or before the contract is formed.

We must expressly agree to the essential delivery date in writing.

A date entered only in a delivery note, order comment, or carrier instruction is not automatically accepted as a guaranteed contractual delivery deadline.

Where an essential date has been expressly agreed and is missed, the customer may have additional cancellation rights under applicable law.

20. Carrier Delays After Dispatch

Once a parcel has been transferred to a carrier, transit operations are managed by the carrier and its transport partners.

We do not directly control:

• Carrier routing

• Facility processing

• Transport schedules

• Tracking scans

• Customs inspections

• Local delivery attempts

• Weather-related interruptions

However, using a third-party carrier does not remove responsibilities that remain with rothysy.shop under applicable consumer law.

Customers should contact us if a carrier delay remains unresolved.

21. Customs, Duties, VAT, and Import Charges

For parcels transported across international borders, customs authorities may inspect the shipment or request additional information.

Depending on the destination and information displayed during checkout, a shipment may be subject to:

• Import VAT

• Customs duties

• Brokerage fees

• Clearance charges

• Local handling fees

• Other government-imposed charges

Any mandatory charges known to us and payable through the website will be displayed before the order is submitted where required.

Charges not collected during checkout may be payable by the recipient where clearly disclosed and legally permitted.

Customs inspections may affect delivery time.

rothysy.shop does not control customs authorities, government assessments, or carrier brokerage charges.

22. Delivery Attempts

Shipping carriers may make one or more delivery attempts.

Customers are responsible for:

• Monitoring tracking information

• Providing an accessible delivery location

• Responding to carrier notices

• Providing delivery instructions where available

• Collecting parcels held at a carrier facility

• Completing reasonable customs or identity-verification procedures

If a carrier cannot complete delivery, the parcel may be held for collection or returned.

23. Safe Places and Delivery Instructions

Where a customer asks a carrier to leave a parcel in a safe place, with a neighbour, or at another nominated location, the customer should ensure that the instruction is accurate and the location is reasonably secure.

Carrier delivery options may be governed by the carrier’s own procedures.

A safe-place instruction does not remove any statutory responsibility that remains with rothysy.shop under applicable law.

24. Signature Requirements

Certain orders may require a signature because of:

• Product value

• Destination

• Carrier requirements

• Fraud-prevention measures

• Delivery-security concerns

Customers are responsible for arranging for themselves or an authorised person to receive and sign for the parcel where required.

A carrier may hold or return a parcel if the required signature cannot be obtained.

25. Refused or Unclaimed Parcels

If a parcel is refused, unclaimed, or returned because of customer action or failure to complete reasonable delivery requirements, contact:

Email: info@rothysy.shop

We will review the order and explain the available options.

Where clearly disclosed and legally permitted, reasonable and actual costs may be deducted from a refund or charged for reshipping when the return resulted from:

• An incorrect or incomplete address

• Refusal of delivery

• Failure to collect the parcel

• Failure to respond to carrier notices

• Refusal to pay properly disclosed import charges

• Failure to complete required customs procedures

No deduction will be made where doing so would unlawfully restrict a statutory right.

26. Parcels Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it, please:

1. Check your usual delivery location.

2. Check entrances, porches, sheds, garages, side doors, and designated safe places.

3. Ask household members or neighbours.

4. Check with reception, building management, a concierge, or the mailroom.

5. Review any delivery photograph or carrier notice.

6. Contact the carrier using the tracking number.

7. Contact info@rothysy.shop if the parcel remains missing.

Please include:

• Your full name

• Your order number

• The tracking number

• The delivery address

• A description of the checks completed

We will review the available delivery evidence and provide reasonable assistance.

A carrier’s delivered scan may be relevant evidence, but it does not prevent a customer from providing evidence that the parcel was not received.

27. Lost Parcels

A parcel may be treated as lost after the carrier confirms that it cannot be located or completes its investigation.

If tracking has not updated for an extended period, contact:

Email: info@rothysy.shop

Where goods are lost before lawful delivery to the customer or a person nominated by the customer, we will provide an appropriate remedy in accordance with applicable law.

The remedy may include:

• A replacement

• A refund to the original payment method

• Another solution agreed with the customer

The available remedy may depend on product availability, carrier findings, tracking information, delivery evidence, and applicable law.

28. Stolen Parcels

If a parcel appears to have been stolen after delivery, customers should contact:

• The shipping carrier

• Building management or reception, where applicable

• Local police, where appropriate

• info@rothysy.shop

We will review available tracking records, delivery photographs, safe-place instructions, carrier findings, and other relevant evidence.

Replacement or refund eligibility will be determined according to the circumstances and applicable law.

29. Risk of Loss

For consumer orders, risk generally remains with rothysy.shop until the goods enter the physical possession of:

• The customer; or

• A person identified by the customer to receive the goods.

Where the customer independently appoints a carrier that was not offered by rothysy.shop, different risk rules may apply under applicable law.

Nothing in this policy transfers risk to the customer earlier than legally permitted.

30. Damaged Parcels or Products

Please inspect parcels and products promptly after delivery.

If a parcel or product arrives damaged, contact:

Email: info@rothysy.shop

Please provide, where reasonably available:

• Your full name

• Your order number

• A description of the damage

• Photographs of the complete product

• Photographs of the damaged area

• Photographs of the product packaging

• Photographs of the outer shipping parcel

• Photographs of the shipping label

• Any product label, size marking, or identifying code

Please retain the product and available packaging while the matter is reviewed.

Do not return a damaged product before receiving return instructions.

Evidence requests will be reasonable and will not be used to improperly restrict a valid statutory right.

31. Incorrect Products

If you receive a product that differs from what you ordered, contact info@rothysy.shop.

Please provide:

• Your full name

• Your order number

• The product ordered

• The product received

• Photographs of the product received

• Photographs of the product label

• Photographs of the packaging

• Photographs of the shipping label

We will review the order and provide an appropriate remedy where the issue is verified.

32. Missing Products or Components

If you believe that a product, accessory, or component is missing, first check whether the order was divided into multiple shipments.

If all associated parcels have been delivered and something remains missing, contact us and include:

• Your full name

• Your order number

• The missing product or component

• Photographs of all products received

• Photographs of the packaging

• Photographs of the shipping label

We will review the order and available fulfilment information.

33. Footwear Inspection

Footwear should be inspected promptly after delivery and before outdoor use.

Customers should confirm:

• The correct product was delivered

• The size and colour are correct

• Both shoes form the correct pair

• The product is free from visible damage

• All expected accessories are included

Footwear should be tried on indoors on a clean, dry surface solely to assess size, fit, appearance, and comfort.

Outdoor wear, sole wear, dirt, moisture, grass, alteration, or extended use may affect eligibility under our additional commercial return policy.

This does not restrict statutory remedies for faulty or incorrectly supplied footwear.

34. Apparel, Bags, and Accessories

Apparel, bags, and accessories should be inspected promptly after delivery and before:

• Removing essential tags

• Wearing the product outdoors

• Washing or cleaning it

• Altering it

• Applying treatment products

• Discarding packaging

If a product appears damaged, faulty, incomplete, or incorrect, contact us before continued use.

35. Product Packaging

Products may be packaged compactly or secured with protective materials during transport.

Temporary compression, movement inside a parcel, minor creasing, or cosmetic damage to the outer shipping packaging does not necessarily mean that the product itself is damaged.

Please inspect the product before discarding packaging.

Where a product is damaged, faulty, incomplete, or incorrect, retain the available packaging until the matter has been reviewed.

36. Shipping Restrictions

Certain products or destinations may be subject to restrictions because of:

• Carrier policies

• Product characteristics

• Parcel dimensions

• Safety requirements

• Destination rules

• Import laws

• Government restrictions

• Local regulations

If a product cannot legally or practically be shipped to the selected destination, we may remove it from the order or cancel the affected order.

Any amount collected for a cancelled product will generally be refunded to the original payment method.

37. Customer Delivery Responsibilities

Customers are responsible for:

• Providing a complete and accurate delivery address

• Providing a reasonably secure and accessible delivery location

• Monitoring available tracking information

• Responding to carrier communications

• Collecting parcels held for pickup

• Completing applicable customs procedures

• Reporting delivery problems promptly

These responsibilities do not remove or reduce any mandatory obligation that remains with rothysy.shop.

38. Returns and Refunds

Shipping-related cancellations, damaged-product claims, incorrect products, refused parcels, lost shipments, returns, and refunds are governed by:

• This Shipping Policy

• Our Return and Refund Policy

• Our Terms of Service

• Applicable consumer law

Eligible requests under our additional commercial return policy must generally be submitted within 30 calendar days after delivery.

UK consumers may also have statutory cancellation and faulty-goods rights as described in our Return and Refund Policy.

Do not return a product before receiving return instructions.

The address displayed on the original parcel may not be the authorised return-processing address.

39. Refunds for Non-Delivery

Where an order is validly cancelled because of late delivery, failed delivery, or loss before lawful delivery, an approved refund will generally be issued:

• To the original payment method

• Without undue delay

• Within the period required by applicable law

Banks, card issuers, and payment providers may require additional time to display the refunded funds after we issue them.

We will not substitute store credit for a legally required monetary refund without the customer’s agreement.

40. Fraudulent Shipping Claims

We may investigate suspected:

• False non-delivery claims

• False damage claims

• Address manipulation

• Parcel interception

• Product substitution

• Duplicate refund requests

• Chargeback abuse

• Unauthorised payment activity

• Altered tracking information

• Manipulated photographs or documents

• Other deceptive conduct

We may request relevant information, preserve records, restrict an account, reject an unsupported claim, or report suspected unlawful activity where legally appropriate.

Any decision will be based on available evidence and applicable law.

41. Force Majeure

We are not responsible for delays caused solely by circumstances outside our reasonable control, including:

• Natural disasters

• Severe weather

• Fire or flood

• War or civil unrest

• Terrorism

• Public-health emergencies

• Government restrictions

• Customs action

• Transport interruptions

• Carrier disruption

• Labour disputes

• Utility outages

• Cyberattacks

• Supplier interruptions

• Fulfilment-centre interruptions

• Shopify or third-party service outages

This section does not remove any cancellation, refund, or delivery remedy available under mandatory law.

42. Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies any mandatory right available under applicable UK consumer law.

This includes rights relating to:

• Late delivery

• Non-delivery

• Lost goods

• Damaged goods

• Faulty goods

• Incorrectly supplied goods

• Goods that are not as described

• Statutory cancellation

• Refunds required by law

Where this policy conflicts with a mandatory legal requirement, the mandatory requirement will apply.

43. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Shipping methods

• Delivery regions

• Shipping carriers

• Fulfilment procedures

• Products

• Business practices

• Shopify functionality

• Applicable law

• Regulatory guidance

The revised policy will be published on rothysy.shop with an updated effective date.

The policy in effect when an order is placed will generally apply to that order unless mandatory law requires otherwise.

44. Contact Information

For questions about shipping, tracking, delivery delays, address corrections, missing parcels, damaged parcels, or incorrect products, contact:

Store: rothysy.shop
Email: info@rothysy.shop

Customer enquiries are generally answered within 1–2 business days.